Handmade & Engraved Jewellery
Why don't you post prices?
Every piece we create is unique, and most are commissioned as confidential gifts. Because minor variations in design, metal choice, and dimensions heavily impact the final cost, we price our work individually to ensure absolute accuracy and fairness.
To give you a clear baseline, we have a selection examples of prices for pieces in our Signature Collection
Please Note: All starting prices exclude shipping and local taxes. UK orders are subject to VAT, while international clients should check their local import regulations.
Finger Size
For local/domestic customers we can arrange a fitting in our workshop.
For our international customers or for those that aren't able to visit us in person:
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The most accurate solution is to purchase set of sizing gauges and send us the one(s) that fit best. (such as these)
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If you go to a jewellery store and get a professional to take your size. Make sure to note if it is a “centre size” or measured to the "leading edge". We use a Centre Size.
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Consider the width of the ring you want. (Wider rings will feel tighter on the finger)
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Take note of the ‘internal profile’. This can greatly affect the feel of a ring on the finger. A more rounded internal profile (court shape) will be easier to get on and off the finger and feel more comfortable to wear than a flat one. We make our rings with a comfort fit.
Collection/Delivery
We can mail your order to you or arrange for you to call into the workshop to collect.
For international shipping we will always look into the costs and logistics before taking on an order.
We will do our best to find secure transit but we may have to decline some orders at our discretion if we believe there is a chance it wouldn’t get to you.
We cannot advise on possible import duty and taxes etc. Ultimately that would fall to you so please do your own research before placing an order to avoid unexpected additional costs.
Terms and Conditions
Our jewellery is non-refundable
Due to the individualised nature of our creations, once your order is placed and production has begun refunds cannot be accommodated.
Repairs (Jewellery made by us only)
We are committed to delivering the highest quality products and service, if an issue arises we will do our best to rectify it.
In the unlikely case of a manufacturing defect this will be taken care of promptly and without charge. If otherwise lost or damaged we will provide a quote for repair or replacement on request.
If your Ashcroft Jewellery needs resizing, or refinishing, please contact us for a quote.
Import Duties and Taxes
For all international orders, the customer is responsible for any import duties, customs fees, taxes, VAT/GST, or other charges imposed by the destination country. These charges are not included in the purchase price, or shipping costs and must be paid by the recipient.
If you require any clarification on these terms and conditions please ask, otherwise our assumption will be that you both acknowledge and accept these terms. We appreciate your understanding and look forward to creating a unique and cherished piece for you very soon.
Contact Us
For a quote or to discuss a commission please fill out this contact form.
Contact
Email. orders@ashcroftjewellery.com
Tel. 0191 383 0020
By Appointment Only
Tue - Sat 10am - 5pm
Address
Studio 1 Fowler's Yard
Back Silver Street
Durham
DH1 3RA