Bespoke Services
First of all, thank you for your interest in our Jewellery! We are not a normal shop so please take a moment to look over the following information with regard to our various bespoke design services and the process of ordering from us.
Currently, our books are closed. We hope to be taking orders again very soon! In the meantime get in touch via the contact page to be added to our waiting list if you would like to be informed when books open up again. Commissions can take up to 6 months so the likely completion date for customers added to the waiting list now will be in approximately one year.
For important deadlines it is always advisable to leave as much time as possible.
Useful Information:
Everything we do is handmade to order. Whether you have seen a design of ours you love or you would like something entirely new.
If you have seen a piece of Andrew's you like, it is possible to get a version of your very own made to order.
Many of our designs can be produced in a range of sizes and materials and are customisable to you.
For entirely bespoke orders incorporating new ideas and/or your participation in the design process we offer a consultation service. There's no fee or obligation for the consultation but with the added complexities of incorporating additional novel design elements etc it usually works out in the region of 10-20% more expensive than ordering a version of an existing design.
Once we have talked about what you want and given you your quote (or a few options) you can take some time to consider. If you decide to go ahead then we take a non refundable deposit of 50% of the total cost of the piece and Andrew will begin work on your ring(s). (The remaining balance will be taken once the piece is completed and you take it away)
Choosing Your Design
Finger Size
For local/domestic customers we can arrange a fitting in our workshop.
For our international customers or for those that aren't able to visit us in person:
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The most accurate solution is to purchase set of sizing gauges and send us the one(s) that fit best. (such as these)
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If you go to a jewellery store and get a professional to take your size. Make sure to note if it is a “centre size” or measured to the "leading edge". We use a Centre Size.
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Consider the width of the ring you want. (Wider rings will feel tighter on the finger)
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Take note of the ‘internal profile’. This can greatly affect the feel of a ring on the finger. A more rounded internal profile (court shape) will be easier to get on and off the finger and feel more comfortable to wear than a flat one. We make our rings with a comfort fit.
Collection/Delivery
We can mail your order to you or arrange for you to call into the workshop to collect.
For international shipping we will always look into the costs and logistics before taking on an order.
We will do our best to find secure transit but we may have to decline some orders at our discretion if we believe there is a chance it wouldn’t get to you.
We cannot advise on possible import duty and taxes etc. Ultimately that would fall to you so please do your own research before placing an order to avoid unexpected additional costs.
Asking about a Quote?
We often get asked why we don't post the prices of our pieces. We understand that this can be frustrating but there are two main reasons. Firstly, it's complicated as seemingly minor changes to the design and material choices can make a significant difference to the cost. Secondly, most of the jewellery we make is bespoke and is often a gift.
The best way to get a price is to go through the consultation process but if you would rather get a rough idea of cost first we will do our best to help as much as we can.
For us to provide a reasonable idea of cost please give as much of the following information as you are able:
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Your finger size
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How wide you might like the ring to be
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The materials you would like (metal choices, stones etc)
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The design (whether that’s a picture of one of our designs / screen shot /sketch or other form of inspiration)
So it is possible for us to give you a rough quote, if you were to send us a picture of one of our designs and ask “how much would something like this be in 18ct yellow gold, size s, 3mm wide” for example.
Very generally, the engraved engagement style rings have a rough starting price of £2500+. Engraved bands a rough starting price of £1200+
(Either could be several times more depending on the above factors)
For example, one of our more popular designs, the sculpted leaf design can start at as little as £1400 in titanium, or £1500+ in single colour 9ct gold... or it could be up to £5000+ in some of the mixed colour 18ct gold variations. Most would be somewhere in between!
(Prices are not inclusive of VAT for UK customers. Please look into your local import tax and bear this in mind if ordering from overseas.)
Terms and Conditions
Bespoke jewellery is non-refundable
Due to the individualised nature of our creations, once your order is placed and production has begun refunds cannot be accommodated.
Repairs (Jewellery made by us only)
We are committed to delivering the highest quality products and service, if an issue arises we will do our best to rectify it.
In the unlikely case of a manufacturing defect this will be taken care of promptly and without charge. If otherwise lost or damaged we will provide a quote for repair or replacement on request.
If you require any clarification on these terms and conditions please ask, otherwise our assumption will be that you both acknowledge and accept these terms. We appreciate your understanding and look forward to creating a unique and cherished piece for you very soon.