Commissions

First of all, thank you for your interest in our Jewellery! We are not a normal shop so please take a moment to look over the following information about our bespoke design service and the process of ordering from us.

Currently, our books are closed. We hope to be taking orders again soon! In the meantime get in touch to be added to the waitlist if you would like to be informed when books open up again. Commissions can take up to 6 months so the likely completion date for people added to the list now will be into spring/summer of 2025.

For important deadlines it is always advisable to leave as much time as possible. If you do decide to commission a bespoke piece from us, this is what you can expect:

Wedding Rings

This will usually take the form of a consultation (either in person in our workshop, or over zoom).

There is no fee for the consultation or obligation to buy. The appointment usually takes up to an hour.

It can be helpful to have some references to start from. Whether they’re screenshots, links to things you’ve seen and like or photographs etc. We also have plenty of ideas and examples to show you should you be uncertain as to which way you would like to go with a design.

Andrew will guide you through everything and will explain each stage of the design and making process using examples and photos to illustrate different options. You can ask questions and contribute any thoughts or ideas throughout this design process and Andrew will sketch the design out in front of you as you go.

At the end of your appointment you may have a complete design or you might end up with a few options. You may want to take some time now to think about your design choices or to consider the options. Andrew will give you an exact quote for the commission or a price range if you have options to consider. (9 carat gold will be less than 18 carat gold for example) How detailed the design may be or the choice of stones could impact the overall cost of a piece as well as a range of other factors.

We save all the design consultation notes so you don’t have to make your decision straight away. At any point after the design consultation you are more than welcome to get in touch with one of our team to ask any questions or relay any thoughts. (Please note the 3 months turnaround timeframe is from taking the deposit. Also over time costs can change slightly and any quote will be reassessed on that day’s gold prices etc)

When you have made up your mind we take a non refundable deposit of 50% of the total cost of the piece and Andrew will begin work on your ring(s). (The remaining balance will be taken once the piece is completed and you take it away)

The Design Stage

The Fitting

Andrew will have discussed finger sizes and taken measurements during your initial design consultation and this appointment will follow once we are ready for you to try the size of your ring. The fitting appointment is where the initial measurements taken at our first meeting are checked and precise adjustments are made. This is part of our bespoke service, we want to ensure your ring will be the perfect fit.

For most local/domestic customers we will arrange a time for you to come in and try on the blank ring(s) before Andrew finalises the design. In person is best, but for UK customers we can also post them out for you to try if needed.

Once you are happy with the fit, Andrew will continuing working on your bespoke design adding elements such as engraving, setting stones etc. While it usually is possible to resize after this stage, it is a lot more difficult, time consuming and costly.

For our international customers this is obviously not practical so please take a moment to look at our tips for getting the sizing right:

Where possible go to a jewellery store and get a professional to take your size. Make sure it is a “centre size” as this is what we will be measuring.
consider the width of the ring you want. (Wider rings will feel tighter on the finger)
Take note of the ‘internal profile’. This can greatly affect the feel of a ring on the finger. More rounded internal profiles (court shape) will be easier to get on and off the finger and feel more comfortable than a flat one.

Collection/Delivery

Finally, once your jewellery is finished and ready for collection or to be posted to you we will be in touch to let you know. We can post you your order or you can arrange a convenient time to call into the workshop to take a look and collect. The remaining balance is now due, once this is complete you can now take away your perfect ring(s).

For international shipping we will always look into the costs and logistics before taking on an order.

We will do our best to find secure transit but we may have to decline some orders at our discretion if we believe there is a chance it wouldn’t get to you.

We cannot advise on possible import duty and taxes etc. Ultimately that would fall to you so please do your own research before placing orders to avoid unexpected additional costs.

Engagement Rings

The Design Stage

This will usually take the form of a consultation (either in person in our workshop or over zoom).

There is no fee or obligation for this service and the appointment usually takes up to an hour.

Also, it can be helpful to have some references to start from. Whether they’re screenshots, links to things you’ve seen or photographs etc. However this is not essential as we always have lots of ideas. If the ring is a surprise it is worth thinking over a couple of points such as metal colour preference, stone shape and colour and general look overall. Simple and elegant, vintage or organic. If you are unsure don’t worry Andrew will guide you through all of the options and specifics during your appointment.

After your appointment you will have a good idea of what is possible and hopefully have a complete design. You may want to take some time now to think about your options or any design variations discussed. Andrew will give you a quote for the commission or a price range to consider, for example 9 carat gold or 18 carat gold will differ in price... or design details and stone choices etc.

We save all the design consultation notes so you don’t have to decide straight away. You can get in touch with one of the team at anytime after your design consultation to ask any questions or discuss any thoughts you may have. (Please note the 3 months turnaround time is from taking deposit and over time costs will change slightly and any quote will be reassessed on the days gold prices etc)

As engagement rings most commonly have a centre stone we have samples in store for you to see and help you decide what you might want. Andrew will consider your preferences (of stone type, size, shape, colour, price etc) and would usually then order a selection in that meet your criteria. We tend to have a second, shorter consultation for you to make your selection and to actually chose the exact stone(s) that will go in your ring.

When you have decided on your design, we take a non refundable deposit of 50% of the total cost and Andrew will begin making your ring.

The Fitting

Where the recipient is involved in the design:

For most local/domestic customers we will arrange a time for you to come in and try on the blank ring(s) before Andrew finalises the design. In person is best but for UK customers we can also post them out for you to try if needed.

Once you are happy with the fit Andrew will add the design elements (engraving, setting stones etc). While it usually is possible to resize after it is a lot more difficult, time consuming and costly.

For our international customers this is obviously not practical so please take a moment to look at our tips for getting the sizing right:

Where possible go to a jewellery store and get a professional to take your size. Make sure it is a “centre size” as this is what we will be measuring.
consider the width of the ring you want. (Wider rings will feel tighter on the finger)
Take note of the ‘internal profile’. This can greatly affect the feel of a ring on the finger. More rounded internal profiles (court shape) will be easier to get on and off the finger than a flat one.

Where the recipient is not involved:

Andrew will take you through as much as possible on the design consultation, giving you the best advice and including tips on how to get as close as possible to the right size without spoiling the surprise. We totally understand that it’s not always possible to get it exactly right and the size may have to be adjusted afterwards. We will make sure that is taken into account when creating the design.

Collection/Delivery

For international shipping we will always look into the costs and logistics before taking on an order.

We will do our best to find secure transit but we may have to decline some orders at our discretion if we believe there is a chance it wouldn’t get to you.

We cannot advise on possible import duty and taxes etc. Ultimately that would fall to you so please do your own research before placing orders to avoid unexpected additional costs.

Asking about a Quote

The best way to get a price is to go through the consultation process but if you would rather get a rough idea of cost first we’ll do our best to help.

For us to provide a reasonable idea of cost please give as much of the following information as you are able:

Your finger size
How wide you might like the ring to be
The materials you would like (metal choices, stones etc)
The design (whether that’s a picture of one of our designs / screen shot /sketch or whatever)

So, it is possible for us to give you a rough quote if you were to send us a picture of one of our designs and ask “how much would something like this be in 18ct yellow gold, size s, 3mm wide” for example.

Very generally, the engraved engagement rings can start from £2500+. Engraved wedding bands more like £1200+

Either could be several times more depending the above factors.

For example, one of our more popular designs such as the sculpted leaf can start at as little as £1400 in titanium, £1500+ in single colour 9ct gold... or it could be up to £5000+ in some of the mixed colour 18ct gold variations. Most would be somewhere in between!

(Prices not inclusive of VAT for UK customers. Please look into your local import tax and bear this in mind if ordering from overseas.)

Terms and Conditions

Bespoke jewellery is non-refundable

Due to the individualised nature of our creations, once your order is placed and production has started refunds cannot be accommodated.

Repairs (Jewellery made by us only)

We are committed to delivering the highest quality products and service but if an issue arises we will do our best to rectify it.

In the unlikely case of a manufacturing defect this will be taken care of promptly and without charge. If otherwise lost or damaged we will provide a quote for repair or replacement on request.

If you require any clarification on these points please ask, otherwise our assumption will be that you both acknowledge and accept these terms. We appreciate your understanding and look forward to creating a unique and cherished piece for you soon.